Method for measuring the digital maturity of a regional doctor's appointment system based on a reference service model

G. M. Orlov

Abstract


The article presents the results of developing a service model for a regional doctor's appointment system and a method for measuring the digital maturity of a doctor's appointment system based on it. To measure digital maturity, an integral index is proposed as a function of evaluating the compliance of the doctor's appointment system with the proposed reference service model and the volume indicators of digital technology implementation in structural divisions. The proposed integrated index, along with standardized performance indicators, allows us to assess the compliance of the regional system with the approved requirements and growing expectations of citizens, build a system for managing the digital transformation of one of the health services, and objectively compare the level of different regions of Russia.

Full Text:

PDF (Russian)

References


DOI:10.25559/INJOIT.2307-8162.08.202011.110-121

Minutes of the meeting of the presidential Council for strategic development and priority projects dated March 21, 2017 No. 2 (in Russian).

Decree of the President of the Russian Federation "On national development goals of the Russian Federation for the period up to 2030", July 21, 2020 (in Russian).

Starodubov V. I., Sidorov K. V., Zarubina T. V., Shvyrev S. L., Koroleva Yu. I., Razina S. E. Methodology for assessing the level of Informatization of a medical organization //Health manager. – 2017. – No 8. – Pp. 39-52 (in Russian).

Starodubov V. I., Sidorov K. V., Zarubina T. V., Alepko A. A. Formation of integral indicators for assessing the level of Informatization of a medical organization //Doctor and information technology. 2018. #1 (in Russian).

Orlov E. M., Sokolova O. N. Efficiency category in the healthcare system// Fundamental study. – 2010. – No 4. – Pp. 70-75 (in Russian).

Morozov S. P., Vladimirsky A.V., Safonov D. S. Benchmarking for evaluating the quality of digitalization of radiation diagnostics departments: development of a methodology // Doctor and information technology. 2019. №1 (in Russian).

Decree of the government of the Russian Federation No. 555 of May 5, 2018 “On the unified state information system in the field of healthcare” approved the regulation on the unified state information system in the field of healthcare. - URL: http://government.ru/docs/32570/ (in Russian).

Order of the government of the Russian Federation of April 25, 2011 No. 729-R "On the list of services provided by state and municipal institutions and other organizations that host a state task (order) or municipal task (order), subject to inclusion in the registers of state or municipal services and provided in electronic form", as amended. – URL: http://government.ru/docs/28511/ (in Russian).

Decree of the government of the Russian Federation No. 2521-R of 15.11.2017 "About the List of services in the health sector, the ability of which to citizens in electronic form via the single portal of state and municipal services provides a single state information system in healthcare" (in Russian). (http://static.government.ru/media/files/zMqMCtgCeBC5ASS8uvAnYEqGLdRM5Pyi.pdf).

Order of the Ministry of health of the Russian Federation No. 911n dated December 24, 2018 “On approval of Requirements for state information systems in the field of healthcare of the subjects of the Russian Federation, medical information systems of medical organizations and information systems of pharmaceutical organizations" (in Russian).

The Passport of a priority project "Improving processes of medical care on the basis of introduction of information technologies", approved by the Presidium of the presidential Council of the Russian Federation for strategic development and priority projects (Protocol of October 25, 2016 No. 9) (in Russian).

The Passport of a priority project "Creation of a new model of medical organization providing primary health care", approved by the Presidium of the presidential Council of the Russian Federation for strategic development and priority projects (minutes of July 26, 2017 No. 8) (in Russian).

The Passport of the Federal project "Creation of a single digital circuit in healthcare based on the unified state information system in the field of healthcare (EGISZ)". URL: https://static-0.minzdrav.gov.ru/system/attachments/attaches/000/046/712/original/FP_Cifrovoj_kontur_zdravooxraneniya.pdf?1565344851 (in Russian).

Federal law "On the procedure for consideration of appeals of citizens of the Russian Federation" from 02.05.2006 N 59-FZ (in Russian).

Draft Methodology for evaluating the provision of medical organizations of the state and municipal health systems of the Russian Federation subjects of services for making an appointment with a doctor on the unified portal of state and municipal services (functions), letter of the Ministry of digital development, communications and mass communications to senior officials of the Russian Federation subjects dated 08.06.2020 no. OK-P9-070-15108 (in Russian).

How to measure the regional doctor's appointment system. Doctor's appointment services in the region. The SEZAM service model is a "reference meter" for the digital transformation of the most important healthcare service for citizens. Gennady Orlov, October 2018, URL: https://zen.yandex.ru/media/id/5bd2e38afd73ab00ad0e5a0e/kak-izmeriat-regionalnuiu-sistemu-zapisi-k-vrachu-5bd36e3fff5f2d00a9477b1d, the latest revision of the 2018 forecast recalculation was made in October 2020, URL: https://zen.yandex.ru/media/id/5bd2e38afd73ab00ad0e5a0e/kak-izmeriat-regionalnuiu-sistemu-zapisi-k-vrachu-redakciia-2-s-pereraschetom-prognozov-2018-goda-5f86122b9cd6237d30898937 (in Russian).

Priority project of Saint Petersburg "E-health 2018-2020", approved on 30.01.2018 at the meeting of the Commission for sustainable economic development and social stability in Saint Petersburg. URL: https://spbmiac.ru/ehlektronnoe-zdravookhranenie/proekt-ehlektronnoe-zdravookhranenie/obshhee-opisanie/ (in Russian).

Action plan ("road map") for the development of the unified state information system in the health sector in 2015-2018 (in Russian).

The system of rendering the state service "Doctor's appointment" in Saint Petersburg. The results of the monitoring of 2017. Saint Petersburg MIAC, April 2018. - URL: http://docs.spbmiac.ru/docs/materialy-miac/monitoringi-miac/sistema-zapisi-na-priem-k-vrachu/2017-god/rezultaty-monitoringa-za-2017-god/view, authorization required. (in Russian).

"Live graphs" of Saint Petersburg health indicators http://spbmiac.ru/specialistam/zhivye-grafiki/ (in Russian):

Indicators of the system of making an appointment with a doctor in St. Petersburg. Dynamics of the number of doctor's appointments by recording channels (by month);

Indicators of the doctor's appointment system in St. Petersburg. Share of primary recording by channels.

Information and analytical module of GIS REGIS. Data set "1.1. availability of primary health care in Saint Petersburg" from the group of sets "1. Access to medical care". – URL: http://iam.gorzdrav.spb.ru, authorization required (in Russian).

Letter of the Ministry of health of Russia heads of Executive power bodies of constituent entities of the Russian Federation in the sphere of protection of health of November 14, 2018 No. 17-9/8411 on the need to provide information about the implementation of a system for automated monitoring of the availability of primary health care in medical institutions of subjects of the Russian Federation (in Russian).


Refbacks

  • There are currently no refbacks.


Abava  Кибербезопасность MoNeTec 2024

ISSN: 2307-8162